Greg Cohoon (drmellow) wrote,
Greg Cohoon

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Customer Service Hell

I am currently in Customer Service Hell, from several companies. Most likely, I will vent about it more later, when I have time.

Let me simply vent now by saying that I spent my entire (long) lunch break today at the car dealership trying to get our keys programmed. They said it should only take a few minutes, but when I showed up, no one could figure out how to get it done properly. The guy in the service department who did it at first eventually handed me off to my salesman who would be able to "demonstrate proper use of the feature" to me. I had to wait about 20 minutes for the salesman to finish with another customer and talk to me. The whole issue of the keys bewildered my salesman, who took my phone number down and told me that he'd call be back when he figured it out. When I drove away, the keys worked the exact same way they worked when got up this morning -- nothing had changed.

I spent about an hour and a half away from the office trying to take care of this problem. It's the second time we've been to the dealership to have the keys programmed. Most likely, I'll have to take it back. And this is from a company that prides itself in the overall ownership experience. A formal letter of complaint is most certainly in the works.

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