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Pager Duty

Yay! I've got the pager again! <-- sarcasm

We changed pager rotation from a Friday to Friday stint to a Tuesday to Tuesday stint. The lucky person before me got off with a short Friday to Tuesday stint while we made the switchover, but from what I heard about the holiday weekend support, she probably did a week's worth of pager support over the weekend, anyway. Moving to a Tuesday hand-off is a good thing, I think. Notably, it means that when I get the pager, I'll have a few days during the week to be able to lean on other people in the office before being thrown to the wild, uncharted land known as Weekend Support.

This morning, at about 05:30, I received a page because our software was reporting an error communicating with another piece of software. I came into the office (still don't have VPN set up on my Macintosh) to check it out. In fact, the other piece of software was "down" -- it could not be reached by other software. I.e., our software was behaving properly and reporting a problem with the other software. Yet, we're still the ones who get called. It's a "shoot the messenger" mentality, I think.

Well, the good news is that I'm up and awake and productively working earlier in the day than I usually am. I enjoy the world of around 06:00, even though I don't see it much. Perhaps I'll have to start adjusting my sleep schedule to intentionally see more of the world at this time.

Comments

( 5 comments — Leave a comment )
tldz
Dec. 3rd, 2003 04:17 am (UTC)
We do a Monday-Monday rotation for designated on-call duty. It seems to work pretty well. Being in the unix side of life, most of our problems can be solved from the comfort of the cable modem.
drmellow
Dec. 3rd, 2003 04:29 am (UTC)
We're all unix at work, too. If I could access the company's intranet, I'd be able to address any of our issues from the comfort of the cable modem, too. Until recently (Monday, I think), the only supported VPN client was windows-only, so my little Macintosh can't get connected. I pulled down the Macintosh VPN client yesterday, but haven't taken time to install it yet.

It's generally not that big of a deal, though. I pull pager duty four or five times a year. I live real close to the office, so I can get to work in a matter of just a few minutes.
tldz
Dec. 3rd, 2003 05:57 am (UTC)
You can't ssh in and forward an X connection?
drmellow
Dec. 3rd, 2003 06:10 am (UTC)
No, as far as I've been able to determine, our internal network is not accessable "from the outside" via ssh or anything other than the supported VPN.

Once I'm in, I wouldn't even need to forward an X connection -- everything I need to do is immediately accessable via either a standard bash shell in a terminal session.
sidelobe
Dec. 6th, 2003 06:51 am (UTC)
You can forward an X connection, just need to tunnel it through the ssh. It works, but it's S L O W. Everything we do is either command-line or web driven, so it's no sweat.

Our Linux servers could be made to expose VNC ports, which would be a little more efficient than most X apps, but what's the point?
( 5 comments — Leave a comment )

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