Greg Cohoon (drmellow) wrote,
Greg Cohoon

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Netflix Is Destroying Their Service

I just got an email from Netflix:

Dear Greg,

We wanted to let you know we will be eliminating Profiles, the feature that allowed you to set up separate DVD Queues under one account, effective September 1, 2008.

Each additional Profile Queue will be unavailable after September 1, 2008. Before then, we recommend you consolidate any of your Profile Queues to your main account Queue or print them out.

While it may be disappointing to see Profiles go away, this change will help us continue to improve the Netflix website for all our customers.

If you have any questions, please go to or call us anytime at 1 (888) 638-3549. We apologize for any inconvenience.

- The Netflix Team

It will indeed be disappointing. In fact, it will completely destroy the way yarbiedoll and I use the service, to the point where it will no longer be worth maintaining a subscription. We really enjoy taking advantage of separate Profiles to ensure that we each have a movie at home that we'd be interested in seeing.

I wrote them a suggestion:

I just received an email notification that you will be eliminating Profiles. This feature is the single best feature that your service offers. Please rethink and reverse this decision. When I encourage people to get a Netflix subscription, the Profiles feature is inevitably the feature that closes the deal. If you eliminate them, the way my family uses Netflix will no longer be enjoyable.

As soon as you eliminate Profiles, I will cancel my membership.

Thank you,

Does anyone know if Blockbuster's mail service includes the ability to have multiple queues? I couldn't find anything about it on their website. If they do, it'll be a no-brainer to switch to Blockbuster. If not, we still might switch to them anyway -- the same level of service from Blockbuster would be $1 cheaper.

If you're a Netflix customer and are upset by this change, I encourage you to send them a suggestion that they reverse their decision about it.

Tags: movies, netflix

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